Your ELOŔIA Support Guide
Explore common queries regarding our radiant skincare line, shipping, and more with your ELOŔIA Support Guide. Our dedicated support team is available if you need further skin consultations.
Orders
Where is my order package?
Use the tracking link in your confirmation email to check your order status online.
Edit my skincare order?
Reach out fast. We can only update skincare orders before they enter the Warehouse.
Where is my late ELOŔIA order?
Contact us if your skincare order is delayed past the delivery date for assistance.
Payments
What payment options are available
To keep shopping simple and accessible, ELOŔIA currently only accepts Cash on Delivery (COD).
Is the cash payment method secure
Absolutely. Paying at your door ensures you only hand over money once your skincare has arrived.
When do I need to pay
Payment is required upon delivery. Please have the exact amount ready when your package reaches your door.
Shipping
Ship worldwide?
We ship ELOŔIA items across the globe and domestically.
Where to find tracking?
Check your email for the code or log in to your account.
How fast is delivery?
Standard takes 3-5 days; express is just 1-2. Choose at checkout.
Products
How should I apply my ELOŔIA serum?
Gently press a few drops onto clean skin morning and night, followed by moisturizer. Consistent daily use ensures a healthy, lasting glow.
Is this safe for sensitive skin?
Yes, we use clean, botanical ingredients and omit common irritants. We recommend a simple patch test on your wrist before your first application.
When do these products expire?
Our formulas are best used within 9 months of opening. For maximum shelf life, store your bottles in a cool, dark place away from moisture.
Returns & Exchanges
What is the ELOŔIA return policy?
If a product is not right for you, return it within 30 days. Check our online policy for full criteria.
How can I swap for a new item?
Email us your order ID to start an exchange. We will ship your new selection once your return is processed.
What if my serum arrives broken?
Sorry for the damage. Send a photo to our help desk, and we will ship a replacement as soon as possible.